Shipping/Returns Policy

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Use the code 25backtoschool to get 25% off the products on any order.

Shipping Policy

We ship all parts the same day or next business day after payment is received via UPS or USPS. The shipping and handling fee is non-refundable.

Returns

Purchases by General Public customers, or non-repair centers, are AS IS and carry no warranty. See our Warranty page for more information.

Returns REQUIRE a Return Number to be visible on exterior of package. All parts are tested prior to being shipped out. Damages/DOA items must be reported as soon as your receive the item. In the rare event that AN ITEM IS DEFECTIVE/DOA the item will be replaced if we have a replacement in stock. If we do not have a replacement part, we will issue a STORE CREDIT for the sale price minus the shipping cost. You are responsible for the return shipping costs. ALL ITEMS SOLD ARE USED BUT HAVE A 30 DAY WARRANTY FOR CERTIFIED SERVICE CENTERS.
We want you to be completely satisfied with your shopping experience. If you buy a product and it is not the one you needed, we can only give you store credit on the total amount of the product minus shipping cost, after we receive the product back that we sent you. You are responsible for return shipping charges.
Most products can be returned for a replacement or exchange.
There is a 20% restocking fee on parts no longer needed or ordered incorrectly.
If you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.

YOU CAN PROCESS THE RETURN YOURSELF, *members only*. Log into your account. Then go to your order history (from your account page). Click on the order you have a return on. Click on the CREATE A NEW RETURN link. Fill out the form and you'll be given an RA number.
Ship returns to:
tvrepairtips.org
107 Drury Ln
San Antonio, TX 78221
Don't forget to clearly label the box with the Return Number.

If you are unable to log into your account to create the return, email us at admin@tvrepairtips.org and please include your order number in Subject Header. Also, let us know the reason for the return. Buyer is responsible for return shipping charges.

There are no returns on component parts or repair kits.

Purchases by General Public customers, or non-repair centers, are AS IS and carry no warranty. See our Warranty page for more information.